Shipping Policy

At pureflow, we want your water filter in your hands as quickly as possible.

Dispatch

Orders are processed and dispatched within 1-2 business days of purchase (excluding weekends and public holidays).

Delivery times

We deliver nationwide across South Africa via courier.

Standard delivery: 5-12 working days.

Remote or outlying areas may take slightly longer.

Delivery cost

Standard delivery is free on all orders over R900. Orders under R900 incur a courier fee calculated at checkout.

Order tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. If you have any questions about the status of your delivery, contact us at info@pureflowtech.co.za.

Delivery issues

If your order arrives damaged, is missing items, or does not arrive within the expected timeframe, please contact us at info@pureflowtech.co.za and we will resolve it as quickly as possible.