Privacy Policy

pureflow ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

Information we collect

When you place an order or contact us, we may collect your name, email address, phone number, delivery address, and order details. Payment information is processed securely by our payment provider, Yoco, and is never stored on our servers.

How we use your information

We use your information to process and deliver your order, communicate with you about your purchase, send filter replacement reminders (if you opt in), and improve our products and service.

Sharing your information

We only share your information with third parties necessary to fulfil your order, such as our courier partners and payment processor (Yoco). We do not sell your personal information to third parties.

Cookies

Our website uses cookies to remember items in your cart and improve your browsing experience.

Data retention and security

We retain your information only as long as necessary to fulfil the purposes described above, and take reasonable steps to protect it from unauthorised access.

Your rights

You have the right to access, correct, or request deletion of your personal information at any time. To make a request, email us at info@pureflowtech.co.za.